Once your order is shipped we will provide you with a tracking number by email.
Yes. If the change occurs after shipment of the goods you will need to inform us via email and then return the goods in perfect condition. Returns in Switzerland are free of charge but returns outside Switzerland are at the buyers charge.
Please contact us via email at contact@mookaite.ch.
This service is not yet available but will be soon.
Delivery
Should your package be delayed please contact us so that we can track your delivery.
All items are insured and we kindly ask you to return the damaged item to: Mookaite SNC Route de Lac 21 1246 Corsier Switzerland
In the event you didn’t receive your item and no longer wish to wait for a new delivery we will fully reimburse you.
We will either replace or refund your damaged or incorrect item.
Please send an email with all your questions or concerns and we will contact you quickly.
Gifting
Yes, we offer gift cards with your personalized message.
Yes, You will either receive a gift certificate or an exchange of the same value. No cash returns are possible.
Payment
No, we don’t use Paypal but we accept most credit cards and bank transfers.
When we are running low on a particular item it will be indicated on the product information.
We produce limited collections therefore once a scarf is sold out it will not be produced again.
You should contact us by email and we will discuss the possibilities with you.
We recommend dry cleaning only.
Take care that your jewelry and accessories do not damage the fabric.
We recommend you keep your scarf gently folded in its original box or hung on a scarf rack.
Authentication
All Mookaite scarfs are limited collections and completely designed and created in-house. All our scarves have a name tag on it and the visual identity of Mookaite is incorporated in the pattern.
